Your 100% satisfaction is our mission. In the unlikely event of damage to your package, the product you receive is thawed or it does not meet your satisfaction, we ask that you please email immediately.

To help us better understand the issue, please include your order number and include detailed photos of the issue. We will happily review your order and offer an appropriate resolution, which may include replacement of the damaged / thawed /missing product, credit towards your next order or a partial / full refund. In order to receive a refund on affected products, we may require those products to be shipped back to us prior to a refund being issued.

Contact White Gate Cattle Co. customer service  24 hours a day, 7 days a week at